Airlines to Start Paying Passengers for Delay, and Cancelled Flights Compensation – Festus Keyamo, the minister of aviation and aerospace development, has issued a warning to airline operators about the repercussions of canceled and delayed flights, noting that any defaulting carrier will soon face penalties and compensation.
This was said by Keyamo on Monday in Abuja during a meeting with airline executives.
In reference to canceled and delayed flights, Keyamo said, “I want to speak for the ordinary Nigerians who complain every day about delayed, canceled flights.
“I know you have said all your reasons. You have blamed the government and a few things we do. But I also want to say that it is not all the time that it is government.’
He said: “At times, you say you were waiting for passengers to finish passing through the screening machine. At times, they have finished passing through screening machines. They are waiting in the lounge for five hours and you cancel your flight.
“So, you see, after some time, we will start implementing the provisions of the NCAA Act. You know, Nigerians don’t know there is compensation for delay.
“If it is an act of God, you cannot pay. But if it is human fault, the NCAA Act says you will pay. So, for all airline operators, while I have praised and supported you, I will also support Nigerians. You will pay them. After some time, I will put my feet on the ground. Pay them when you delay, cancel their flights.”
However, Keyamo recommended that airline managers keep reliable communication lines open so that customers might get cancellation notifications.